Registered Company Information

• Registered Company: Deafying Designs
• Registered in: United States

Definitions

In these conditions, the following terms shall have the following meaning: "The Company" means Deafying Designs. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.

Payment

Payments will be pre-authorized at the time of placing an order. No goods shall be supplied without payment. 

We use PayPal’s secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties

Delivery Time

When we have the items of your order in stock it is dispatched quickly. In the UK we use FedEx or Royal Mail, for exports we use a Royal Mail international delivery service unless instructed otherwise. We send you an email when your order has been dispatched.

On average:

• UK customers - Orders should be with you within 1 - 3 working days after dispatch.
• European customers - Orders should be with you within 3 – 4 working days after dispatch.
• Rest of World customers - Orders should be with you within 5 - 7 working days after dispatch.

Notice

You will be responsible for any import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Stock

Items ordered that are in stock should be dispatched within 24 hours of the order being placed. Deafying Designs holds limited stock in our factory and sometimes your order may be placed in a queue to be manufactured, we will try and inform you if this is the case and when you can expect delivery.

Claims

Claims arising from damage, delay, or partial loss of the goods in transit must be made in writing to Deafying Designs within seven working days of delivery. Deafying Designs shall be afforded a reasonable opportunity to investigate any claim made here under, and the Customer shall if so requested in writing or verbally by Deafying Designs, promptly return any of the goods subject to any claim and any packing materials securely packaged to Deafying Designs for examination.

Liability

• If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, deafying designs shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
• If the Customer establishes that any of the goods are defective, Deafying Designs shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
• In no circumstances shall the liability of Deafying Designs to the Customer under this condition exceed the invoice value of the goods.

Returns

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 days after the order receipt date, as long as the items are in their original condition, with all tickets and tags attached. At Deafying Designs we offer a 90-day returns policy from the date of receiving the goods. In this instance, all refunds exclude postage costs, unless a mistake has been made by us.